Mastering Difficult Conversations contains advice and instructions on how to deal with each of the following situations. Take the dread out of communicating with your team starting RIGHT now:

Part 1: Setting Yourself Up For Success – Learn how to set yourself up for success and what you need to do to start right away.

Part 2: Managing Expectations – A key part of making difficult conversations easier is to make sure you manage expectations in the first place, use the tips in this book to start getting a handle on doing so in just a few minutes.

Part 3: Confronting An Issue – The last thing you want to be worrying about when having to deal with issues is emotion, learn how to avoid getting sucked into arguments when you have to address any scenario, most importantly understand how to finish these types of difficult conversations on a good note.

Part 4: Giving Disappointing News – No-one likes giving bad news, you care about your team and how work affects them. That’s what makes it so hard to deliver tough messages. Learn the steps you need to work through to prepare for, have, and move on from, these discussions.

Part 5: Bonus: Celebrating a Service Anniversary – This little bonus extra will help you take the guesswork out of the great recognition opportunities that are service anniversaries. Learn where to start and what to say and do!

Good luck and drop me a line to let me know how these are working for you!